# Portfolio Olivier (Ovan) Van Biervliet Aalter, Belgium [email protected] +32 497 54 55 56 --- ## Case: **Nordhealth** #### About Nordhealth Nordhealth is a global SaaS provider redefining digital healthcare, serving thousands of veterinary healthcare and therapy professionals across the world. ### *Nordhealth Therapy* #### Goals Greenfield design of new PMS (patient management software) for therapists, as a web based SaaS solution. #### Contributions - Field observations with therapists and clinics in Finland - Competitive analysis - Defining MVP - Wireframes and prototyping #### Challenges - Scoping a powerful enough MVP for existing customers - Navigating legal requirements in different markets - Internal competition after acquisition of main competitor > [!QUOTE] Laura Santakivi, Product Manager, New Therapy PMS > > >- It was a pleasure to work with Olivier during the six months we collaborated on developing a new patient information system. As the only designer on our team, he was pivotal in shaping not only the usability of the user journeys and core functionalities but also in conducting thorough product and service analysis. His ability to assess and improve the overall user experience was instrumental in guiding our decisions. >- Although Olivier had no prior experience with healthcare systems, he raised insightful questions that uncovered blind spots for the rest of us, demonstrating his sharp analytical skills and deep understanding of user needs. >- Olivier is a highly pleasant colleague. He is humorous, friendly, and a true team player. We conducted several user interviews and observations together, where his keen eye for detail and his exceptional rapport with users stood out. >- I would have gladly continued working with Olivier! I highly recommend him for any design role, especially where a strong analytical approach to product and service development is valued. ### *Nordhealth Veterinary* Lead product design for Provet Cloud Finance team Addressing data entry validation, UX improvements, and expanding the product with new payment solutions and functionality. Worked on major flow redesigns for services like appointment, invoice, credit notes, UK insurance, and payments. > [!IMPORTANT] Case: Credit Note Workflow Improvements > > #### Goals > - Streamline credit note workflow and interface design to reduce complexity, errors, and client confusion > - Develop a modular, adaptable global design solution for different markets > > #### Challenges > - Current interface is complex and limited, causing user errors and client frustration > - Lack of user knowledge on credit note usage > - Varying regulations per country (rounding, credit period, invoicing, negative invoices) > - Scoping complex cases (partial credits, refunds, settling other invoices) > - Undocumented edge cases and team changes > > #### Contributions > - Conducted user survey, mapped and prioritized pain points > - Researched and documented country-specific rules, discussed with country managers > - Identified impact on existing workflow > - Designed new credit note flows with prototypes for testing > - Defined scope of first implementation for UK market with PM and tech lead ### *Nordhealth Design Team* #### Contributions - Enhancing the Nord Design System and processes - Conducting peer design reviews to improve quality and best practices - Experimenting with new technologies, integrating into current stack - Rebranding product, design assets, icon design ![[Ø-231117-Bo64W7ww@2x (1).png]] ![[Ø-231117-pjOy6TiL@2x (1).png]] --- ## Case: **Aaqua** #### About Aaqua Aaqua was an international social platform startup, aiming to conquer the market with passion-based communities. The team members were located in Belgium, Singapore, Slovenia, Romania, the UK, and the USA. #### My role As a senior member of the Aaqua experience design team, I handled diverse roles across economy, video, interactive, and messaging teams. I worked on app design, service design, feature research, user features, created advanced Figma prototypes, and expanded the design system. #### Challenges The challenges encountered included: navigating cross-time zone collaboration, rapid growth, role ambiguity, scope creep, product pivots, team changes, and go-to-market pressure. ![[LiveStream-Concept-Ovan-01.mp4]] --- ## Case: **Elster-Intromet** (Honeywell) #### Many projects & challenges - Designed and crafted several responsive public-facing websites and internal intranet tools, including a multilingual content management system tailored to their specific corporate needs. - Designed and engineered innovative industrial interfaces for real-time monitoring of oil and gas platforms globally. For this, I created a next-generation SVG-based interface, blending real-time data with historical trends. - Designed and built comprehensive employee time-tracking solutions with SQL backends, integrating budgeting and reporting detailed analytics. #### Take-aways - I enjoyed tackling diverse challenges across the full stack, from interface design to complex backend logic, always seeking elegant and efficient solutions. - Comfortable adapting to new industries, web technologies and approaches, continuously expanding my toolkit. ---