# Nordhealth Therapy New PMS ### About Nordhealth Nordhealth is a leading global SaaS provider redefining digital healthcare, serving thousands of veterinary healthcare and therapy professionals across the world. ### Project goals Codename: Matilda is a new web-based SaaS (Software as a Service) solution for patient management software (PMS) designed for therapists. It aims to replace traditional software that often faces challenges with installation on low-spec hardware, updating to new versions, and database structure management. ### My role As the lead product designer for the *New PMS* team at **Nordhealth Therapy**, I conducted competitive market research, co-developed product strategy, performed analysis, designed the user experience and interface, and created prototypes. ### Challenges - Documenting and evaluating all features of our current applications. - Researching and documenting relevant legislation for our current markets (Norway, Denmark, Sweden, Finland). - Developing an MVP that effectively persuades our current customers. The new solution aims not only to attract new customers but also to replace the existing software. - We will need to compete internally after the acquisition of our main competitor. ### Customer research I conducted field observations with therapists and clinics in Finland, gaining insights into their operations, the issues they face with their current software, and their desired features for future solutions. ![[Suomi-Field-Visit-05.jpg]] ![[Suomi-Field-Visit-02.jpg]] ![[Suomi-Field-Visit-03.jpg]] ![[Suomi-Field-Visit-07.jpg]]![[Suomi-Field-Visit-06.jpg]] > [!info] Getting out of the ivory tower > Our new design system had a limited palette of muted colors. In the clinics, I observed that the old software allowed therapists to customize the colors for calendars and resources, which they set to the most vibrant hues imaginable. When I inquired about these color choices, the answer was straightforward: they needed clear distinction between one person's shift or the availability of training rooms. My takeaway is that while soft, muted colors may work well in a design system viewed on high-end, calibrated studio monitors, they are nearly indistinguishable on cheap office displays. ### Competitive analysis I examined the products on the market, their features, how they address issues differently than our approach, and the advantages they offer. Since one of our goals is to expand to different markets, international offerings were also considered. An important aspect is how payment solutions are implemented, as these vary for each market. ![[Ø[email protected]]] > [!info] Reducing development costs > Some competitors offer extra functionality as paid add-ons, provide custom development at cost, or offer an API for third parties to build on. This helps expand the product's feature set and its ecosystem while reducing development costs. ### Defining MVP Together with the team, we discussed and defined the features that should be part of the minimum viable product. This was a good exercise in e.g. applying different legislation rules to our proposal. ![[Ovan-Matilda-Wire-2.jpg|512]] > [!info] To edit or not to edit > Some countries prohibit therapists from editing consultation notes once saved in the system. To provide flexibility for updating notes while adhering to the rules, you could consider creating add-on notes for the therapist that are linked to the initial note. ### Wireframing During the initial stages, I began by creating a variety of basic ideas and simple wireframes from scratch. These were then shared and reviewed with the product team to evaluate how well they tackled the identified issues and if any features were missing. This collaborative process helped us to better envision the new product. ![[Ovan-Matilda-Flows.png|Initial Flow Sketches]] ![[Ovan-Mock-ClientSummary.png]] ### Prototyping I worked on more detailed prototypes that focused on specific interactions, such as visualizing the appointments in the day view, autocomplete input fields and dropdown menus. We believed this was crucial because our web-based approach lacks the same direct access to operating system frameworks that a dedicated application would offer. ![[Ovan-IxD-Calendar-Proto.png|Figma Prototype Setup]] ![[Ovan-IxD-Calendar-Dashboard.gif|Interactive Prototype]] # Feedback > [!QUOTE] Laura Santakivi, Product Manager, New Therapy PMS > It was a pleasure to work with Olivier during the six months we collaborated on developing a new patient information system. As the only designer on our team, he was pivotal in shaping not only the usability of the user journeys and core functionalities but also in conducting thorough product and service analysis. His ability to assess and improve the overall user experience was instrumental in guiding our decisions. > > Although Olivier had no prior experience with healthcare systems, he raised insightful questions that uncovered blind spots for the rest of us, demonstrating his sharp analytical skills and deep understanding of user needs. > > Olivier is a highly pleasant colleague. He is humorous, friendly, and a true team player. We conducted several user interviews and observations together, where his keen eye for detail and his exceptional rapport with users stood out. > > I would have gladly continued working with Olivier! I highly recommend him for any design role, especially where a strong analytical approach to product and service development is valued. # About me > [!info] Contact information > ![[[email protected]|50]] > > Olivier (Ovan) Van Biervliet > Digital Product Designer & Analyst > Aalter, Belgium > > [Email](mailto:[email protected]?subject=Portfolio) | [LinkedIn](https://linkedin.com/in/ovanbiervliet) | [Mastodon](https://social.lol/@ovan) | [Glass](https://glass.photo/ovan) | [Bandcamp](https://olstrom.bandcamp.com) | [Instagram](https://instagram.com/ovanbiervliet)